DHEC Probes Complaints Against Divine Manor Assisted Living Center in Rock Hill, S.C.

DHEC investigates complaints made against Divine Manor Assisted Living Center

ROCK HILL, S.C. – The South Carolina Department of Environmental Control (DHEC) is currently conducting inquiries into several complaints lodged against the Divine Manor Assisted Living Center based in Rock Hill on Oak Pond Road. The facility is licensed to accommodate 32 beds as per DHEC.

These complaints came to light when concerned citizens called CN2 News, alleging that the facility was without heat earlier this week. Additionally, they expressed concerns about the health and wellbeing of the residents inside Divine Manor. One particular complaint alleges the existence of an unheated environment and an infestation of roaches within the facility.

Timeline of Events and DHEC investigation

According to a timeline provided by the DHEC officials, the facility had repaired its HVAC after the complaints, and the residents voiced no concerns about the temperature. Here is the timeline as detailed by the DHEC:

On November 27, 2023, DHEC received a complaint alleging that Divine Manor Assisted Living Center, a licensed community residential care facility (CRCF), did not have any operating heat source in resident rooms or sitting areas.
On November 29, 2023, DHEC conducted an investigation that resulted in alleged violations of Regulation 61-84, including a breach of Section 2501.B. This section mandates CRCFs to maintain a temperature of between 72 and 78 degrees Fahrenheit in resident areas.
During the official’s visit to the facility, an HVAC technician had arrived and begun repairs to the facility’s HVAC system. Before leaving the site, the DHEC official confirmed the residents affected by the heating issues were relocated within the facility to rooms that adhered to Section 2501.B.
On November 30, 2023, DHEC performed a follow-up visit and verified that temperatures were compliant with regulation. The HVAC repairs were nearing completion, and residents had raised no issues about the temperature.

The facility is now required to submit an acceptable plan of correction to DHEC within five days from the receipt of the report of visit (ROV). In situations where department regulations are violated, DHEC can deny, suspend, or revoke licenses or levy a monetary penalty against a CRCF, or both. However, DHEC refrains from commenting on pending enforcement actions or potential enforcement actions.

Despite multiple attempts to contact the Divine Manor for a response, CN2 News was unable to get through for a comment.

Monitoring Continues

As the situation unfolds, CN2 News will continue to monitor any further developments related to the complaints against the Divine Manor Assisted Living Center and provide updates as necessary. The welfare of the residents within the facility and the establishment’s adherence to standard operating procedures remain the prime concerns in this situation.